Patient Portal

Use our secure online patient portal to manage your personal healthcare account and to pay your bill.

Patient Portal FAQ

Below you will find answers to commonly asked questions concerning the patient portal. For additional questions or technical issues with this portal during normal business hours, please contact our office.

What is the Patient Portal?

安全

Signing Up

My Profile

Appointments

消息

注意: The availability of this feature is at the discretion of your practice.

计费

注意: The availability of this feature is at the discretion of your practice.

我的健康

What is the Patient Portal?

The Patient Portal is an online service that provides patients secure access to their health information. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. top

Who can use the Patient Portal?

Any active patient may be eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. top

安全

How secure is the Patient Portal?

All communications between you and your provider's office are carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system.

You should always make sure that the email address on file for your account is accurate, as notifications from the portal are sent to the email address on file. Make sure to sign out of your account each time you are finished using the portal. top

What if my password is stolen?

Change your password immediately by completing one of the following options:

登录 to the Patient Portal, go to 安全 Settings, and reset your password.
点击 Forgot your password on the sign-in page and enter your email address to request a password reset email.
Contact your provider's office and request a password reset email. top

What if I forget my password?

On the sign-in page, click Forgot your password and enter your email address to request a password reset email. top

How do I change my Test Results PIN?

Your test results PIN is required to retrieve your test results over the phone. You may ask the office to reset your PIN, or you may follow these steps:

单击 My Profile 选项卡.
Select Test Results PIN.
Type in your new PIN.
单击保存 button.

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What if I'm unable to access the Patient Portal?

Please contact your provider's office to register or to verify your information. top

How do I sign out?

单击 签署了 link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, you will receive a pop-up window asking if you are still actively using the portal. If you do not click the OK button, you will be signed out automatically. Any information you have typed and not saved or sent will be lost.

注意: Do not use a public computer to access your health information. top

Signing Up

What do I need to access the Patient Portal?

an email address
access to a computer and the internet

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How do I register for the Patient Portal?

To register for the Patient Portal, click the Sign up today link on the sign-in page, then enter your information. top

How do I sign in to the Patient Portal?

To sign in to the Patient Portal, enter your PIN, date of birth and phone number on the sign-in page, then click the 登录 button. top

My Profile

How do I edit my profile information?

单击 My Profile 选项卡.
单击编辑 link.
Update your information as required.
单击提交 button.

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How do I edit how my contact preferences for different types of notifications?

点击 on the My Profile 选项卡.
Select My Notifications.
Indicate your contact preferences for different types of notifications.
单击保存 button.

注意: Portal users cannot deactivate email notifications, as at least one method of communication is required. top

How do I view my insurance information?

单击 My Profile 选项卡.
Select 保险.

注意: If your insurance information has changed, please contact your provider's office. top

Appointments

How do I reschedule an appointment?

单击 Appointments 选项卡. Your scheduled appointments will appear listed under Upcoming Appointments.
单击 重新安排 link that appears beneath the date of your appointment.
Select an available appointment from the calendar.
单击 重新安排 Appointment button.

注意: The availability of this feature is at the discretion of your practice. top

How do I request an appointment?

It is at your practice's discretion to allow online appointment scheduling. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. 这样做:

单击消息选项卡.
单击 Compose 消息 button.
Select the Appointments and scheduling option from the message type dropdown menu.
Select your provider, office location, and your preferred time of day and days of week.
Type your subject and message.
单击发送 button.

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How do I view upcoming appointments?

单击 Appointments 选项卡. Your scheduled appointments will appear listed under Upcoming Appointments. top

Where can I fill out medical forms before my appointment?

单击 Appointments 选项卡.
Select Medical Forms.
单击 desired form. Forms with a computer icon can be 完成 and submitted online, while forms with a printer icon can be printed out, 完成, and brought with you to your appointment.

注意: The availability of this feature is at the discretion of your practice. top

Why doesn't anything happen when I click on a medical form?

Adobe Acrobat is required to view and print forms on the portal. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. top

How do I view past appointments?

单击 Appointments 选项卡.
Select 过去的.
Select the desired timeframe from the 过去的 Appointments dropdown menu.

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消息

注意: The availability of this feature is at the discretion of your practice.

How do I ask my provider a question?

单击消息选项卡.
单击 Compose 消息 button.
Select the message type from the dropdown options based on the topic of your question.
Select your provider and office location.
Type your subject and message.
单击发送 button

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How soon can I expect a response from my provider?

Your provider's office will make every effort to respond to your messages within a timely manner. Please do not expect a response on weekends or holidays. If you need to speak with the office sooner, please call the office directly. Urgent matters should not be dealt with via the Patient Portal. top

How do I view messages and/or responses from my provider?

单击消息选项卡.
Select 收件箱.
单击 desired message in your inbox to read the message.

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Why can't I delete my sent and archived messages?

You cannot permanently delete sent or archived messages. This is because all messages that you send and receive in the Patient Portal are part of your medical record. top

计费

注意: The availability of this feature is at the discretion of your practice.

How do I view my account balance?

单击计费选项卡. Your list of charges will be listed by date of visit, followed by your account balance, under Recent Charges Payable Online. top

How do I ask a question about my account balance?

单击消息选项卡.
Select Compose 消息.
Select the 计费 and 支付 option from the message type dropdown menu.
Select your provider and office location.
Type your subject and message.
单击发送 button.

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How do I view my account balance?

单击计费选项卡. Your list of charges will be listed by date of visit, followed by your account balance, under Recent Charges Payable Online. top

How do I make a payment?

Log in to your Patient Portal account with your email address and password.
点击计费 on the left side of the page. The Bill Pay page appears.
Select the charges that you want to pay. By default, all charges are selected.
- If you do not want to pay a selected charge at this time, clear the check box. For more information about a charge, click View details.
- If the practice allows partial payments, you can change the amount in the Payment column to indicate that you are paying only part of a charge at a time.
点击 Make a Payment. The Patient Portal transfers you to a secure payment server.
On the Make a Payment page, select your payment method.
- If you previously paid a charge on the Patient Portal and saved your card number for future payments, you can select that card for your payment.
- To enter a new card number, click Pay with a different card and enter the card information. Confirm or enter your billing address.
点击 Review Payment.
In the review and submit step, review your credit card information, your billing address, and the charges to pay.
点击 提交 Payment.
点击 Print receipt to print this page for your records.
点击 Back to Bill Pay to return to the Bill Pay page to make another payment or to review your account.

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How do I view my payment history?

Log in to your Patient Portal account with your email address and password.
点击计费 & 支付 on the left side of the page. The Bill Pay page appears.
Select the Payment History 选项卡.

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How do I view my account statements?

单击计费选项卡.
Select Statements.
Select the patient statement you would like to view.
单击 View detail link

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How do I manage my saved credit and debit cards?

单击计费选项卡.
Select Payment Methods.
From here you can:
1. 点击 Add a Credit Card to save a new card for future payments.
2. 点击 Make Default to set a saved card as your default payment method.
3. 单击删除 link to remove a saved card from the portal.

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Why doesn't anything happen when I click "View Detail" or "View Receipt?"

Adobe Acrobat is required to view and print statements and forms on the Patient Portal. When you click the 计费选项卡, you will see a note indicating this requirement, along with a link to download this program for free. top

我的健康

Why can't I view my test results?

It is at your provider's discretion to make test results available. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Only test results which are considered appropriate for release will be accessible through the Patient Portal. top

How do I request a prescription?

单击消息选项卡.
Select Compose 消息.
Select Prescriptions and refills from the message type dropdown menu.
Select your provider and office location.
Type your subject and message.
单击发送 button.

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